Privacy Policy

Effective Date: 5 May 2025

At Velora Manchester, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, browse our products, or place an order with us. We are committed to keeping your data secure and treating it with the utmost care and transparency.

1. Information We Collect

When you interact with our website or place an order, we may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party providers — we do not store full card details)

  • Order history and communication with our support team

  • Browsing behaviour and interactions (collected via cookies and analytics tools)

2. How We Use Your Information

We collect and use your information to:

  • Process and deliver your orders

  • Provide customer service and respond to your inquiries

  • Send you updates on your order status

  • Offer relevant product recommendations or promotional offers (only if you opt in)

  • Improve our website functionality, content, and overall customer experience

  • Detect and prevent fraudulent transactions or misuse of our website

3. Sharing Your Information

We do not sell or rent your personal information to any third parties.

We only share your data with trusted third-party partners where necessary to:

  • Fulfil your order (e.g. payment gateways, shipping carriers)

  • Analyse website performance and customer behaviour (e.g. Google Analytics, Meta Pixel)

  • Comply with legal obligations or respond to lawful requests from authorities

All third-party service providers we use are required to handle your data securely and in accordance with the UK GDPR.

4. Your Rights

As a resident of the United Kingdom, you have the following rights under the UK General Data Protection Regulation (UK GDPR):

  • Access: Request access to the personal information we hold about you

  • Rectification: Ask us to correct any inaccurate or incomplete data

  • Erasure: Request deletion of your personal data (subject to any legal obligations)

  • Restrict Processing: Request limited use of your data in certain cases

  • Data Portability: Receive a copy of your data in a structured format

  • Withdraw Consent: Unsubscribe from marketing at any time

To exercise your rights, please contact us at:
📧 veloramanchester@mail.com

We aim to respond to all data requests within 30 days.

5. Data Security

We take your privacy seriously and use industry-standard security measures to protect your personal information, including:

  • SSL encryption during checkout and login

  • Secure servers for order processing and storage

  • Restricted internal access to personal data

While we do our best to protect your data, no online system is 100% secure. We encourage you to use strong passwords and never share login details.

6. Cookies

Like most websites, Velora Manchester uses cookies to improve your browsing experience and understand how visitors use our site.

Cookies help us:

  • Remember your preferences and shopping cart

  • Track traffic and performance (e.g. Google Analytics)

  • Show personalised ads (if you consent to marketing cookies)

You can manage or disable cookies via your browser settings. Please note that some features may not function properly if cookies are disabled.

For more, see our [Cookie Policy].

7. Marketing Communications

If you opt in to receive marketing emails from Velora Manchester, we may send you updates on:

  • New arrivals

  • Promotions and sales

  • Seasonal style inspiration

You can unsubscribe anytime via the link in our emails or by contacting us directly:
📧 veloramanchester@mail.com

We never spam or share your email with third parties for their marketing.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the new effective date.

Please review this policy regularly to stay informed.

9. Contact Us

If you have questions about this Privacy Policy or your personal data, please get in touch:

📧 veloramanchester@mail.com